Frequently Asked Questions
Sustainable solutions for your everyday lifestyle.
How do I care for my Soft Taco reusable products?
Most of our items are machine washable. We recommend washing on a cold, gentle cycle and air drying to preserve the fabric's integrity and longevity.
What is your return policy?
We offer a 30-day return policy for unused items in their original packaging. Due to the personal nature of our products, we cannot accept returns on items that have been washed or used.
How long will it take to receive my order?
Orders are typically processed within 2-3 business days. Standard shipping within the US takes approximately 5-7 business days, while international shipping may take 10-15 business days.
Are your materials ethically sourced?
Absolutely. We partner with certified manufacturers who prioritize fair labor practices and utilize sustainable, non-toxic materials like organic cotton and recycled polyester.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location.
Can I change or cancel my order after it's been placed?
We aim to process orders quickly, but if you contact us within 2 hours of placement, we can usually accommodate changes or cancellations.